This page was last updated 7th February, 2024.

Privacy Policy


At Dean Samarkovski Optometrist, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information.

Collection of Personal Information

We may collect personal information such as your name, contact information, prescription details, and payment information when you interact with our website or visit our practice. This information is collected for the purpose of providing optometric services and products to you.

Use of Personal Information

We may use your personal information to:

  • Process and fulfill your orders for products or services.
  • Communicate with you regarding your orders, appointments, or inquiries.
  • Customise your experience on our website.
  • Provide you with information about our products, services, and promotions.
  • Improve our website and services.

Disclosure of Personal Information

We may disclose your personal information to:

  • Service providers who assist us in providing products or services to you.
  • Third parties as required by law or to protect our legal rights.
  • Third parties with your consent.

Protection of Personal Information

We take reasonable precautions to protect your personal information from unauthorised access, use, or disclosure. However, we cannot guarantee the security of your personal information transmitted to us over the internet.

Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Access to and Correction of Personal Information

You may request access to, correction, or deletion of your personal information held by us. Please contact us using the information provided below.

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website.


Refund Policy

At Dean Samarkovski Optometrist, we value your satisfaction and aim to provide the highest quality products and services. Please review our Return Policy below for detailed information on returns, refunds, shipping, and exchanges.


We understand that occasionally circumstances may arise where you may need to return a product. We accept returns for items that are defective or damaged upon receipt. However, we do not accept returns for reasons such as change of mind or other unreasonable requests.

We may require proof of purchase, such as an order confirmation or receipt, and photographic evidence of the defect or damage.


Refunds will be issued for defective or damaged items only. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within the day.

Please note that we do not offer refunds for change of mind or other unreasonable requests. Refunds are strictly limited to the purchase price of the returned item(s) and do not include any shipping costs incurred.

Shipping Costs

Shipping costs approximately $15 for items to be shipped directly to your door. This fee will be added to your total at checkout. Please note that shipping costs are non-refundable, except in cases where the return is due to a defect or damage.


We do offer exchanges for any products. If you wish to exchange an item, you will need to return the original item following the instructions outlined in our Return Policy and place a new order for the desired item.

Trial Lenses

Trial lenses are not eligible for return due to hygiene and safety reasons.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement to be sent to you, provided that you notify us within 7 days of receiving your order.

Contact Us

If you have any questions or concerns about our Return Policy, please contact our team. We are here to assist you and ensure that your experience with Dean Samarkovski Optometrist is positive and hassle-free.